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What Do You Need to Look for in a Retail Courier?
Risking poor customer service or late deliveries, by choosing an under prepared courier service to support your organisation, means that choosing a courier is simply not a decision that retailers can take lightly. As all retailers know, in today’s world of social media and independent review sites, a negative review can impact even the most well-established retailer.
A retail delivery service must be efficient, prepared and reliable, with a proven track record of delivering for large-scale retailers to successful outcomes. It is vital to be able to track and contact your chosen courier at all hours, given the unpredictable nature of supply and demand and the industry as a whole. In this guide, we bring you our top five qualities in a retail courier – and the top five reasons you should choose Speedy Freight as your logistics support for retail!
Experienced
To begin with what is perhaps the most obvious quality you need in a retail delivery service – experience! It is truly vital for your chosen courier service to be able to handle difficult or complex consignments, or high volumes of retail consignments.
An inexperienced courier service is a hindrance rather than a help towards busy retailers, who can’t be perpetually on-hand to ensure adequate service is being delivered.
Speedy Freight is an experienced courier service with sufficient resources, varied vehicles and drivers to ensure a smooth delivery, no matter what you need delivering. Over the years we have successfully partnered with multiple retailers across the UK, providing logistics support and services for well-known household name brands.
Efficient
Finding a courier service is one challenge—finding a same day and next day courier service for retail can be another entirely! Speedy Freight is a dedicated retail courier offering same day and multi-drop delivery services, through to regular planned routes and store or warehouse stock transfers, providing you and your clients with a seamless delivery experience.
We aim to be with you within one hour from making your booking when it comes to same day services, making us the clear choice for urgent or last-minute support needs. If you’re looking for a comprehensive logistics relationship, Speedy Freight is the right retail courier service for you.
Our customer service is second-to-none, which is a crucial element when it comes to finding a courier service for retail. We’ll provide you with updated along the way, by phone, text or email, so you can keep up with the status of your delivery. Our teams are also only ever a phone call away, you’ll never fall on any call centres or answering machines, just real local people ready to help you and answer your queries.
Available 24/7, 365
At Speedy Freight, we know that your needs aren’t always aligned with the conventional Monday to Friday 9-5. Retailers operate much longer hours and typically throughout the weekend; when many couriers do not operate the same attentive service enjoyed by their clients during the week. Stocking is also done out of regular operating and opening hours, and ensuring you have the stock you need may require out-of-hours deliveries.
This can cause a huge issue for clients with needs arising late at night, during weekends or even during public holidays. For instance, we’re all familiar with the ‘Golden Quarter’ that begins with Black Friday and Cyber Monday and leads to the Christmas shopping frenzy that retailers see in the last months of the year.
Imagine your supply chain breaks and you desperately need logistics cover at midnight on December 23rd, or just ahead of Black Friday/Cyber Monday weekend—this is when you critically need a retail courier operating 24 hours a day. Whilst many commercial couriers do not operate during the holidays, Speedy Freight does. We can be your full logistics partner during peak season, or your backup logistics provider—whatever your requirements are, we’re there.
Available 24 hours a day, 365 days a year, Speedy Freight is the number one choice for retail courier in the UK. Let us protect your valuable supply chain whatever the time of day or year and meet your customers’ expectations and provide quality customer service.
Varied Fleet
Many couriers have a limited fleet of vehicles available to them on short notice. When it comes to delivering bulk consignments, abnormal loads, or any irregular freight, they often don’t have the capability to handle these, especially last-minute in an emergency.
Speedy Freight has access to a fleet of over 4,000 vehicles at any given time, allowing our clients to choose the most suitable vehicle type for their consignment.
If you have a requirement for a specialist vehicle, such as a refrigerated vehicle, we can get them to you quickly. If you’re unsure about the size and type of vehicle you’ll need, no problem – contact us and we’ll be able to assist you.
Trusted
Perhaps the most vital aspect of the modern shopping, retail and e-commerce experience, for the client and customer, is trust. Knowing that your package is safely en route to be delivered on time is the peace of mind that all modern consumers and businesses deserve; so why not secure that for yourself?
Speedy Freight’s five-star Trustpilot rating is the testimony of thousands of happy customers, independently shared on a platform for maximum transparency and visibility. Our clients know that Speedy Freight represents a reliable and trustworthy service.
Book Speedy Freight as Your Retail Delivery Partner
By partnering with Speedy Freight, retailers can minimise delays, improve operational productivity, and enhance overall customer satisfaction.
Our experience in providing SMEs and large corporations with tailored and scalable logistics solutions makes us the ideal partner for retailers looking to entrust their delivery needs to a reliable and efficient courier service.
Selecting a courier service that aligns with your specific transport requirements can contribute to the success of your retail operations. Our flexible services mean we can scale up or down to your needs in a matter of hours, and we’re always on hand in an emergency.
Why wait?
