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Speedy Freight Logistics & Courier Services FAQ FIND OUT MORE

  • Do you cover the whole of the UK?

    Yes, with over 60 local branches across the UK, we cover every UK post code. We also offer European and international transport services.

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  • What is your fastest service?

    Our same day delivery service can provide collection within the hour.

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  • How much notice do you need?

    We specialise in urgent requirements and operate 24/7. Therefore in most cases we can get a vehicle to the pick-up point within an hour of booking. Large trucks & specialised vehicles sometimes require a few days notice, depending on fleet movements, driver-hours etc.

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  • Can you transport cars and motorbikes?

    We have an enclosed trailer designed to safely transport vehicles.

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  • What are your rates?

    We offer customised pricing based on the nature, size, and weight of the goods (which determine the type of vehicle required) as well as the distance traveled. We offer a premium dedicated service, meaning we never co-load with other companies’ goods, and we deliver direct. To get a free no-obligation quote, give us a call or fill out our consultation form.

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  • Billing and payment queries

    If you have a finance related query please contact the following team: Accounts Payable 0161 341 0585 13.00 – 17.00 Mon-Fri Invoices & PODs to [email protected] Queries to [email protected] Accounts Receivable 0161 341 0646 09.00 -17.00 Mon-Fri [email protected]

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  • How quickly can you pick up my goods?

    When your goods require a Luton van or smaller, we can pick up within 60 minutes of you placing your booking.

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  • What are the benefits of booking with Speedy Freight?

    Some of the benefits Speedy Freight offers include: Dedicated service: Your goods are the only ones on the delivery vehicle, reducing risk of loss and misdelivery. 24-hour service: We’re there day and night, 365 days a year. Only pay one way: only pay for the outbound loaded journey, never empty miles. Collection within the hour: When you book a same day delivery, in most cases we’ll be there within the hour to pick up your goods from anywhere in the UK.

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  • What can you transport?

    We can transport almost anything! Name it, we’ve moved it. From documents and parcels to oversized cargo and unique one-off items, we’ve got you covered. Just let us know what you need to move, and we’ll make it happen.

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  • Do you operate on weekends?

    Yes, we understand that delivery emergencies don’t take a break on weekends, and neither do we. Our services are available seven days a week, including Saturdays and Sundays, to ensure your goods are delivered when you need them.

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  • How long does it take to open an account?

    It takes couple of minutes, and we can offer credit account subject to eligibility.

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  • Do I have to use My Speedy to make a booking?

    No, while we encourage our clients to register for My Speedy it is not compulsory.

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  • Do I have access to my full booking history?

    Yes, My Speedy will allow for visibility of booking history.

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  • How well-rated is Speedy Freight as an employer?

    We are on Glassdoor and have excellent reviews which we’re very proud of.

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  • Is there opportunity to develop at Speedy Freight?

    Yes, we provide excellent progression opportunities and encourage our employees to learn and grow their skill sets.

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  • How often are job opportunities updated?

    New opportunities are constantly being posted. If you’re interested in joining the team but can’t see the right opportunity for you, please check back.

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  • What types of job role do you offer?

    We offer everything from driver positions to support centre roles.

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  • Do you provide hybrid working?

    Yes, our support centre roles can be office-based, fully remote or hybrid depending on the position.

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  • Where are jobs based?

    Our support centre is in Knutsford, however we have branches located up and down the UK which constantly have new openings.

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  • What are the payment options?

    Credit card, BACS, credit account.

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  • Are payments secure?

    Yes, all payments and card details are protected, we use the stripe secure platform.

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  • Do you offer credit?

    Subject to availability, we can offer credit on opening an account.

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  • How long do payments take to clear?

    Payment will clear immediately.

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  • Are your rates fixed?

    Our rates will be agreed upon prior to making the booking and are fully bespoke depending on your needs.

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  • Billing and payment queries

    If you have a finance related query please contact the following team: Accounts Payable 0161 341 0585 13.00 – 17.00 Mon-Fri Invoices & PODs to [email protected] Queries to [email protected] Accounts Receivable 0161 341 0646 09.00 -17.00 Mon-Fri [email protected]

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  • How soon can returns be fulfilled?

    We can fulfil good returns on the day of booking.

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  • Is there an additional charge for returns?

    Rates for returning goods are made on a bespoke basis and will be discussed with full transparency.

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  • Do you offer returns of waste for disposal?

    Yes, our ADR service encompasses waste removal.

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  • Are returns tracked?

    Yes we offer tracking of returns.

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  • How much notice is required for returns?

    We operate 24/7 and offer flexibility on timings.

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  • Do you do next day or just same day collect and delivery?

    Speedy Freight offers both next day delivery and same day collect and delivery options, depending on your specific requirements and the urgency of the shipment. Our flexible services ensure that your goods can be delivered promptly according to your needs.

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  • Do we have a slower delivery option at a lower price? Overnight or 2-3 day?

    We offer overnight deliveries and slower delivery options, however, prices will vary depending on the nature of the job.

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  • Do you do pallets?

    Yes, we can move pallets. Whether you have single pallets or large quantities, our logistics solutions can accommodate your palletised shipments efficiently and securely.

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  • Can I hire a driver for the day?

    Yes, we offer full and half day rates comprising of a driver and a vehicle.

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  • Do you offer 2-man deliveries?

    Yes, we can provide 2-man teams as well as a white glove service.

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  • Is there a cutoff time for same day delivery?

    No, we can pick up and deliver anytime, anywhere. We’re available 365 days a year, including weekends and bank holidays. Our couriers regularly drive through the night to get your goods where they need to be, as quickly as possible.

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  • How quickly can you deliver my goods?

    Our delivery times vary depending on factors like distance, destination, and the type of service you require. When booking a same day delivery with Speedy Freight, we aim to be at your pickup location within 30 minutes of you making your booking and deliver anywhere in the UK on the same day.

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  • When can you collect my goods?

    We can pick up anytime. We operate 24 hours a day, so day or night, our couriers are ready to go at a moment’s notice. If booking in advance, simply let us know your preferred collection time, and we’ll arrange for our team to pick up your goods at your convenience.

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  • Do you provide delivery ETA?

    Yes, we provide an estimated time of arrival (ETA) for your deliveries. We understand the importance of knowing when your goods will arrive, and we strive to keep you informed every step of the way.

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  • How much advance notice do you need?

    We require virtually no notice. We specialise in urgent requirements and operate 24/7. In most cases, we can dispatch a vehicle to the pickup point within an hour of booking, when requesting a Luton van or smaller. Larger vehicles and specialist vehicles may require additional notice.

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  • Do you offer real time tracking?

    You will receive regular updates and accurate tracking of location.

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  • Can you provide contact details for the driver?

    All enquiries will be communicated through us, we have a direct line with drivers.

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  • My delivery is late, what should I do?

    In the rare occurrence of a late delivery, contact us and we’ll provide immediate updates of its status.

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  • How do I track my order?

    Input your booking reference which you will receive once it is confirmed. You will have a dedicated Speedy Freight representative who will also provide you with personal updates.

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  • How can I get an update on my delivery?

    Our team will provide regular updates on the status of your goods. For any additional updates, please contact the person or team you made your booking with.

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  • Do you work with self employed owner drivers?

    Yes, our branches work with self employed drivers. Each branch has their own driver partner network, with drivers interviewed and vehicles inspected before joining our platform. Drivers must have held a driving licence for a minimum of 12 months, driven the specific vehicle within the last 60 days and have no more than 6 penalty points. Vehicles must comply with good distribution practice and be eight years or younger. Drivers have the right to substitution, but retain responsibility for the substitute’s safety, insurance, liability, remuneration and the standard of their work.

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  • How often will I get paid as a self employed driver?

    If you become one of our preferred drivers, you will be eligible for weekly payments.

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  • What is a courier driver partner?

    A courier is someone who delivers documents, consignments and items for domestic individuals and or businesses. A Speedy Freight driver partner usually uses their own vehicle, be it a van, lorry, motorbike, cargo bike, or car. Speedy Freight driver partners provide logistics delivery services on a same day basis to the UK and Europe.

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  • Are Speedy Freight drivers freelance?

    Speedy Freight run their own fleets with employed drivers, and work with subcontracted driver partners throughout the UK and Europe. Speedy Freight partner drivers can decide which jobs they want to put themselves forward for. Drivers have the right to substitution, but retain responsibility for the substitute’s safety, insurance, liability, remuneration and the standard of their work. Subcontracted means partner drivers are not directly employed by Speedy Freight. A large number of logistic firms use freelance or private couriers to make deliveries on their behalf.

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  • How can I become a Speedy Freight prefered driver partner?

    To become a self employed courier you will need a suitable vehicle for the type of work you want to do. Drivers require a full driving licence and hold a maximum of 6 penalty points. An up to date MOT will also be required as well as the correct type of insurance.

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  • Billing and payment queries

    If you have a finance related query please contact the following team: Accounts Payable 0161 341 0585 13.00 – 17.00 Mon-Fri Invoices & PODs to [email protected] Queries to [email protected] Accounts Receivable 0161 341 0646 09.00 -17.00 Mon-Fri [email protected]

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  • How do I become a Speedy Freight Franchisee?

    There are limited territories now available to purchase within the UK, please complete our enquiry form to express your interest.

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  • What qualifications do I need to become a Speedy Freight Franchisee?

    No specific qualifications are required, or experience within the Logistics industry, as full training will be provided. You will be required to demonstrate your commercial acumen and share career history. A competency based interview is part of our recruitment process.

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  • Is there a monthly Franchise levy?

    Yes, 12% levy on revenue and a 1% levy which goes directly to National brand marketing.

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  • Will I receive training as a Speedy Freight Franchisee?

    Yes, in addition to an annual meeting, 2-3 regional meetings are held each year which include training. New Franchisees receive tailored training as part of our 12 week onboarding program, with a four week induction plan which includes onsite training and shadowing to demonstrate Speedy Freight systems, services and brand.

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  • What is the minimum investment to buy a Speedy Freight Franchisee?

    Investment varies dependent territory, including the number of businesses within a postcode. Minimum investment is £50,000.

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  • Do I need to have an office in the territory postal code?

    Yes, we pride ourselves on a local service from local people and so it is a requirement to have an office based within your trading territory.

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  • Are you ISO accredited?

    Yes, all our branches have ISO 9001. Our Support Centres in Knutsford, Birmingham, Leicester, Northamptonshire and London are all ISO 14001 accredited.

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  • Do you have an Environmental policy in place?

    Yes, Speedy Freight recognises the importance of environmental protection and is committed to operating its business responsibly and in fulfilment of its compliance obligations relating to Same day couriers transporting freight on dedicated deliveries. Speedy Freight will measure its impact on the environment and set targets for ongoing improvement.

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  • Does Speedy Freight have a Procurement policy?

    Yes. Sourcing products and services responsibly is a fundamental belief and objective of Speedy Freight. We are committed to ensuring that our procurement has a positive environmental impact and benefits society. By working closely with our supply chain, we aim to promote sustainability and continual improvement, resulting in a system that achieves value for money on a life-cycle basis.

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  • What logistics services do you offer?

    Speedy Freight provides a comprehensive range of logistics and courier services, including same day and next day delivery options, international freight services, and specialist services. If you have a logistics challenge for us, we’re ready to solve it.

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  • What is your fastest courier service?

    Our fastest service is the same day delivery service. When requesting a Luton van or smaller, we can pick up your consignment within 60 minutes of your booking and deliver it anywhere in the UK on the same day.

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  • What is a same day courier service?

    A same day courier service ensures that your goods are collected and delivered within the same day, offering speed and efficiency for urgent deliveries. Whether booking in advance or requesting a last-minute same day delivery, we’re there.

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  • How much does same day delivery cost?

    Deliveries are not ‘one size fits all’ and neither is our pricing structure. The cost of same day delivery depends on factors such as distance and goods moved. Get in touch with us for a personalised quote tailored to your specific requirements.

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  • What other services do you offer?

    Aside from our core courier and logistics services, we offer tailored solutions such as parcel delivery, fulfilment services, contract logistics, and warehousing. Let us know your requirements, and we’ll find the best solution for you.

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  • What is a dedicated courier service?

    A dedicated courier service involves assigning a dedicated vehicle and driver exclusively to your shipment. Unlike traditional courier services where multiple deliveries are made along a route, a dedicated courier service ensures that your goods are the only ones onboard the delivery vehicle, and the only stops on the delivery route are yours. Think of it like a taxi, not a bus.

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  • Do you offer international shipping?

    Yes, we offer international shipping solutions. Whether it’s air or sea freight, we have a global network to ensure your goods reach their destination efficiently and securely. Our international team is well-versed in the complete customs clearance process, ready to handle your import and export needs.

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  • What types of vehicles are in your fleet?

    Our fleet is diverse and all-encompassing. From small vans to articulated lorries, as well as specialist vehicles such as moffets, and hiabs, we always have the most suitable vehicle for the job.

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  • What specialist vehicles can you provide?

    As part of our specialist vehicle fleet, we have access to moffets, hiabs, cranes, low-loaders, semi low-loaders and beavertails, flat beds, urban trailers and power steer trailers, curtain sided trucks, and car transporters. To enquire about our specialist vehicles or make a booking, visit our specialist vehicle page.

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  • Do you provide large vehicles?

    Yes, we provide vehicles such as articulated lorries and specialist vehicles like hi-abs as well as transit vans and smaller models.

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  • Do you have electric vehicle options?

    Yes, we’re proud to have green fleet options. If you’re interested in learning more about our electric vehicle deliveries, please contact us using our consultation form, and learn more in the Environment section of our CSR page.

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Still Have Questions?

 

If you can’t find the answer to your question in our FAQ, please contact us by calling, emailing or filling out the contact form on your local branch page here, and we will get back to you shortly.

Speedy Freight Dedicated Same Day Courier Service

Same Day Courier Service

Speedy Freight Courier Specialist Services Irregular or Oversized Freight

Abnormal and Oversize Shipments

24 Hour Service Speedy Freight 24/7

24/7 Availabillity

Speedy Freight Fast & Efficient Courier Services

Collection Within An Hour

Speedy Freight Courier Specialist Services Freight Full Load Solutions

Dedicated Service

Speedy Freight Courier Specialist Services Import & Export International Services

National & International Deliveries

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