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The Client
Our client is a leading manufacturer and supplier of hydraulic and pneumatic industrial equipment.
They work directly with suppliers and manufacturers all over the world to provide their customers with the equipment and parts they need to continue production.
The Consignment
With a range of thousands of parts, from plastic to steel and aluminum components, our client services a multitude of industries including the automotive sector.
As one of the largest suppliers of these specialist parts, their customers across the UK and EU rely on our client to get them the parts they need to maintain their production line and meet tight production deadlines.
Our client contacted our Speedy Freight Newport team with a last-minute delivery request to transport a bulk delivery of plastic automotive components.
The Challenges
Our first interaction with our client was a call from them to resolve a delivery crisis they encountered on a Friday afternoon, right before the start of the weekend.
Our client contacted Speedy Freight to help them resolve their delivery challenge when they were let down by their regular logistics partner handling their European deliveries. Their previous courier could not guarantee delivery quick enough to ensure their customer did not have to stop production.
Once they made a booking with us, we had a small van collecting their product and on the road within two hours, which then travelled all through the weekend to reach Romania on Monday, in time for the first shift of the week. This ensured their production line didn’t skip a beat and they did not have to let their customer down.
While their regular transporter couldn’t get there any earlier than Thursday, Speedy Freight was able to deliver in time for production to be unaffected by the delays their customer would have experienced had they not received it in time for the beginning of the week.
The Conclusion
Thanks to our team’s quick handling of our customer's delivery request, we were able to meet their delivery target, and ensure they met their customer’s expectations and maintained their relationship.
In the automotive industry, timing is everything, as manufacturers across the world rely on couriers to get their parts when they need them. One missing piece, no matter how small, can delay the production line and lead to dissatisfied customers, which can harm your company’s reputation.
By contacting our Speedy Freight branch covering South Wales, our client was able to manage their delivery crisis and get their consignments where they needed to be, right on time.
Book an Emergency Courier Service with Speedy Freight
Whether your current delivery partner isn’t living up to your transport needs, you need extra logistical support, or you’re looking for an experienced emergency courier, Speedy Freight are there.
From our same day delivery service to our European courier services, we can resolve your delivery challenges and prevent your company’s operations from being derailed by late shipments.
When making a booking with us, we aim to have a vehicle on the road within 60 minutes of your booking, which is possible thanks to our 60+ same day courier branch network across the UK and Europe.
Whether you need same day delivery in Newport, or anywhere else across the country, give us a call, or fill out our consultation form to find out how we can deliver your way.
