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Case studies

From Import to Final Mile Delivery: A Retail Logistics Case Study

19th January 2024 | by Sam Nardi

From Import to Final Mile Delivery: A Retail Logistics Case Study
Since 2018, Speedy Freight has developed a successful partnership with a prominent European furniture manufacturer. Specialising in bedroom, office, dining, and living room furniture, our client entrusts us to transport their diverse product range, including beds, mattresses, sofas, armchairs, dining room chairs, and office furniture. This case study explores our end-to-end logistics solutions, focusing on the complete logistics solutions we offer our client—from their import process, to warehousing and final mile delivery.  


The Client 


Our client, a leading European furniture manufacturer, relies on Speedy Freight to handle their intricate logistics operations in the UK. The extensive product range includes beds, mattresses, sofas, armchairs, dining room chairs, office chairs, and lounge furniture.  


The Consignment 


We offer comprehensive end-to-end logistics solutions for our client’s vast array of high-end furniture, importing, storing, and distributing their goods to UK-based suppliers as well as directly to their customers’ homes. 

Our international team seamlessly navigates the import process for our client, ensuring compliance with government guidelines and reducing the risk of disruptions and delays at UK borders.    

With three strategically located warehouses across the UK, we unpack, manage inventory, and consolidate shipments for delivery to 165 independent retailers and individual customers 

We unpack their containers, manage their stock inventory, and consolidate and load plan to deliver to 165 independent retailers in bulk as well as direct to customers' homes.  

With our two-man white glove delivery service, we offer a premium service to their customers, which includes delivery into the room of choice, as well as the unpacking of the furniture and removal of the packaging.   

Handling over 50,000 items annually, we also manage customer returns for our client, completing the logistics cycle comprehensively. 


The Challenges 


Same Day Delivery: Meeting the rigorous demands of a retailer requiring up to twelve daily runs, our reliable same day delivery service is crucial to meeting our client’s needs. Managing these frequent runs involves maintaining an adept driver network, ensuring no delays, and providing consistent reliability. We deploy 26 drivers daily, stationed at three different sites across the UK, with lead drivers guaranteeing operational efficiency. 

24/7 Availability: Our client’s unpredictable ad-hoc runs, occurring at any time and from any location, underscore the need for Speedy Freight's continuous readiness. Our robust driver network spans the UK, enabling us to provide prompt responses to these unpredictable requests. This commitment safeguards our client's promise to their customers and ensures a seamless delivery experience. 

Meeting Customer Demands: Through meticulous KPI monitoring and constant driver tracking, our dedication to on-time deliveries remains unwavering. This focused approach not only meets customer deadlines but also reinforces our client's commitment to their customers, contributing significantly to overall customer satisfaction. 

Dynamic Service Requirements: Our warehousing expansion was a strategic response to our client's growing storage needs in the UK. Recognising the necessity for additional space due to their expanding presence, we swiftly acquired and manage this warehouse space on behalf of our client, ensuring seamless and scalable logistics support. This proactive approach exemplifies our commitment to adapting swiftly to our client's evolving needs, cementing our role as a reliable and innovative logistics partner. 


The Conclusion 


In the words of our client, "Speedy Freight has offered a tailored, trusted, and cost-effective national delivery proposition for our business that drives efficiency and customer satisfaction." Our enduring partnership has not only simplified operations for our client but has also facilitated their seamless navigation of the UK market. 

Regular audits and collaborative meetings have fostered continuous improvement, reflective analysis, and a strong working relationship. This has been instrumental in the success of our contract, with both parties leveraging their expertise to ensure unparalleled service for the end customer. 

As we take pride in our customer service and consistently go above and beyond for our client, the positive feedback from our five-year partnership serves as a testament to our commitment.  


Speedy Freight’s Retail Logistics Services 


Our commitment to staying ahead of industry trends enables us to offer a proactive approach, ensuring that our services evolve to meet our client's ever-changing needs. The goal is not just to meet expectations but to exceed them, solidifying our position as a trusted logistics partner in the dynamic world of retail. 

For those seeking rapid and responsive retail courier services, finding your local Speedy Freight branch is the first step toward a reliable and dynamic logistics solution. 

Get in touch with your local Speedy Freight branch to discuss your retail logistics needs. 

Speedy Freight, Long Wheel Base Van.

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Dedicated, swift and bespoke – three key cornerstones of our end-to-end logistics service. With everything from white glove to temperature-controlled solutions on offer, Speedy Freight have the answers to your logistical problems. Our courier service operates 24/7, 365 days a year and covers the length and breadth of the nation. Whatever you need, whenever you need it, we’re there.

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