Speedy Freight Are Finalists in the 2023 Supply Chain Excellence Customer Service Award
The Supply Chain Excellence Awards have revealed their shortlist for the 27th edition of their awards. Speedy Freight are delighted to be a finalist in the Customer Service Award.
The awards, a benchmark for supply chain best practice, attract entries from across the UK and Europe. They are renowned for their rigorous judging process which also provides valuable feedback for entrants from our judges, with over 250 years’ experience.
The Customer Service Award recognises companies setting the standard in delivering exceptional customer experiences through multiple channels, which increasingly encompasses social. This category recognises companies striving to exceed customer expectations, implementing industry-leading standards of service, and looking to innovate their customer experience capabilities.
The Speedy Freight Customer Care Experience
At Speedy Freight, customers are the bedrock that our business revolves around. Our services are designed to provide simple, high quality, and efficient logistics solutions that put the customer first. Our flexibility and ability to listen to customer requirements has driven our customer service ratings to the highest levels.
We offer a problem-solving service to our customers, which is entirely bespoke to their individual requirements. Customers come to us with their logistics challenges because we can provide reliable solutions quickly.
Delivering exceptional customer service is at the forefront of everything we do. We have an exemplary Net Promoter Score (NPS) of 90 which places us far above the industry standard. With over 1,200 5-star reviews on Trustpilot and an overall 5.0 Excellent rating, we are the highest ranked courier service and logistics provider on the platform. We pride ourselves on our 5-star service worthy of 5-star feedback.
The 2023 Supply Chain Excellence Awards
We’re proud to be a finalist in this prestigious category at the 2023 edition of the awards, which will be held at the London Hilton on Park Lane on 9th November.
With over 60 branches operating across the UK and Europe, being a finalist in this category truly highlights our network’s dedication to providing stellar customer service to our clients. Each member of our teams across the country and overseas plays an indispensable role in upholding the high standard of customer service that has led to us being shortlisted for this prestigious category.
Thank you to our teams across the country, and congratulations to all finalists! We’re looking forward to attending the awards ceremony later this year. Follow us on LinkedIn for updates.