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The Client
A specialist manufacturer supplying and servicing industrial equipment for utilities and infrastructure projects across the UK. Their operations include production, workshop repair, and on-site servicing, with stock and parts constantly moving between suppliers, depots, engineers, and customer locations.
Their production team is small and their logistics are handled in-house by operations managers who need to respond fast, juggle multiple jobs, and make decisions on the fly. That means no time for waiting on hold, explaining the same job twice, or wondering where the driver is.
The Consignment
A single component, a hydraulic actuator, was needed urgently at the workshop for a same day warranty repair. Without it, the vehicle couldn’t be turned around before the customer’s deadline, and delays would lead to penalties under their service-level agreement.
The part was located at a supplier two hours away. The client’s regular overnight provider had already missed the pickup. It was approaching midday. The repair team needed the part delivered to the workshop by 4:30pm, no exceptions.
Standard couriers couldn’t guarantee delivery in time. No one could commit to the route or confirm a driver without further delay. The clock kept ticking.
The Solution
Once we received the call, the collection was confirmed within 10 minutes, and the vehicle was enroute within the hour.
Here’s how their delivery was handled:
- Straight to the point: The job was booked over the phone with no friction. The client described the part, the urgency, the pickup location, and the deadline. That’s all we needed. The vehicle was dispatched without back-and-forth.
- Live updates throughout: As soon as the part was collected, the client got a text and an email confirmation, including driver ETA and a direct contact in case anything changed. No portals to log into, no chasing, just clear communication throughout.
- Delivered on time, without drama: The part arrived at the workshop on time. The repair team got straight to work, and the vehicle was released back to the customer without delay. Job done.
- Paperwork without the legwork: POD and invoice were issued automatically once delivery was signed off. Spend was logged against the right project, making it easy to track costs and report to the finance team. No gaps, no stress.
- Cost kept in check: The price was competitive for a same day dedicated direct service. No surprises, no inflated fees for working at short notice. That clarity made internal sign-off simple, especially for a team that doesn’t have time to shop around for every job.
This was a small but high-impact delivery. Delays would have led to penalties, disrupted customer relationships, and added pressure to an already stretched team. With Speedy Freight, the client didn’t have to explain the urgency more than once. They got a fast, professional solution, delivered exactly when and where it was needed.
Got a Time-Critical Delivery That Can’t Wait?
When a single delay can throw off your whole day, or your SLA, you need logistics you can rely on without hesitation. We work with production and workshop teams across the UK to provide fast, no-fuss delivery solutions that meet the moment.
Whether it’s a last-minute pickup, an urgent part for a same day repair, or a job that needs doing outside normal hours, we make it happen; quickly, clearly, and without the overhead.
- Rapid collection and direct dedicated delivery
- No contracts, no minimums
- Live updates, clear communication
- Automatic PODs and paperwork
- Transparent pricing that supports fast decision-making
We don’t just move goods, we keep your operations moving. If you need support today, get in touch with Speedy Freight and we’ll tailor a logistics solution to meet your needs.
