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The Client
A UK-based team managing a nationwide rollout of technical equipment. The delivery schedule was anything but straightforward, with each site offering different access conditions and delivery windows. The schedule often fluctuated, requiring a logistics partner who could stay nimble and meet the demands of the project, no matter how fast the timeline shifted.
The Consignment
The equipment being delivered was bulky, high-value, and required precise handling. Timely deliveries were critical as any missed slot would lead to delays for the installation teams, which could result in penalties from end clients.
The project required vehicles with specific features like tail lifts, tie rails, and two-person teams, and often had short turnaround times for bookings. Standard courier options, with their rigid schedules, weren’t equipped to handle this level of flexibility.
The Solution
Speedy Freight became the project’s logistics partner, offering flexibility and reliability to adapt to last-minute changes and fluctuating schedules. We ensured the right vehicle and support for every delivery, no matter how tight the deadline or unpredictable the conditions.
Here’s how we made it work:
- Fast Access to the Right Vehicles: Whether it was a Luton van or a larger, specialist vehicle, we sourced the right vehicle quickly to meet the project’s needs. For Luton-sized vehicles and smaller, we could get a vehicle to site in under 60 minutes, perfect for those last-minute delivery changes.
- Dedicated Delivery, Every Time: Every delivery was a dedicated run, without shared loads or detours, ensuring that deliveries went directly from point A to point B. This direct approach meant guaranteed timing and control, especially when every minute counted.
- Clear, Transparent Pricing: While dedicated delivery comes at a premium compared to shared load services, the client knew exactly what they were paying for. We provided clear and competitive pricing upfront, with no hidden fees or surprise costs. The value was clear in the reliable, on-time service we provided.
- Proactive, Consistent Communication: Our team kept the client informed throughout the process. From booking confirmations to vehicle details and delivery updates, we communicated all essential information proactively. If there were any issues, we flagged them early, ensuring the client wasn’t left scrambling for answers.
- A Single Point of Contact: Instead of navigating call centres or ticketing systems, the client had direct access to a local Speedy Freight team who knew the project inside and out. This ensured quick, accurate updates and fast responses, even outside regular hours.
- Real-Time Access to Tracking and Paperwork: Speedy Freight’s online portal gave the client access to Proof of Delivery (POD), invoices, and other essential documentation in real-time. This streamlined their reporting and kept the project moving without any additional administrative hassle.
Every delivery arrived on time, even when the delivery windows shifted or deadlines changed. The project management team could trust Speedy Freight to handle both predictable and last-minute logistics. Our ability to adapt without compromising on consistency helped the client scale their logistics needs in line with the evolving project schedule.
When the next phase of the project came up, Speedy Freight was already included in the tender, a testament to the trust and reliability we’d built during the initial rollout.
Need Logistics that Fit Your Schedule?
At Speedy Freight, we’re equipped to handle your time-critical deliveries, whether the job is scheduled weeks in advance or you need it done same day. With over 4,000 vehicles across the UK and a team that’s always ready to respond, we’ll keep your logistics running smoothly, no matter how quickly your schedule changes.
Get in touch today for a quick quote and flexible logistics support.
