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The Client
The client is a third-party logistics provider operating across the North West of England. Their core business involves managing palletised deliveries for multiple retail customers, each with specific time windows and strict service-level agreements.
To operate efficiently, the company runs a lean fleet matched to forecasted volumes. While this approach reduces overheads, it offers limited flexibility when order volumes rise suddenly or when unforeseen circumstances affect schedules.
On the day in question, this model reached its limit. With every vehicle deployed and additional consignments awaiting dispatch, the client faced a clear service risk.
The Challenge
The client had several palletised consignments that needed to reach retail sites across the region before the end of the working day. All goods were time-sensitive and linked to pre-booked slots. Failure to meet delivery windows would have affected retail stock levels and exposed the 3PL to missed KPIs and customer dissatisfaction.
There were no vehicles left in the client’s fleet to handle the remaining consignments. Without external support, the deliveries would be delayed.
The Solution
We received the request for urgent support mid-morning. Within one hour, we dispatched three vans and one Luton from our local branch. Our transport coordinators reviewed the consignment details and matched each vehicle to the appropriate load type, ensuring space and weight limits were optimised for efficient routing.
The client’s warehouse prepared the goods for collection, allowing our drivers to load and leave without delay. Using real-time route planning, we scheduled each drop in accordance with customer delivery windows.
All deliveries were completed the same day. Proof of delivery was issued immediately after each drop and sent directly to the client, providing full visibility and reassurance. The outcome was:
- All pallet deliveries completed on the same day
- No missed customer slots or service failures
- Real-time updates and PODs shared with the client
- No disruption to retail supply chain
Our intervention allowed the 3PL provider to maintain its delivery performance, meet all obligations, and protect its reputation with retail clients. What could have resulted in delays and penalties was instead resolved quickly, without compromise.
Flexible Same Day Delivery for Logistics Providers
Many logistics operators face challenges when demand suddenly exceeds fleet capacity. Even the best-run operations occasionally need external support to maintain service levels during peak periods or when unexpected issues arise.
We offer scalable same day transport solutions for logistics companies that need fast, reliable support. Whether handling palletised freight, last-minute collections, or overflow delivery runs, our team responds quickly to ensure your supply chain keeps moving.
We operate across the UK with access to a full range of vehicles, including small vans, Lutons, and specialist transport for larger consignments. Our ability to act immediately and deliver within hours makes us a trusted partner for 3PL providers, retailers, and distributors.
Need Extra Delivery Capacity Today?
If your logistics operation is approaching its limit, Speedy Freight can provide immediate delivery support. Our same day delivery services are designed for time-critical consignments that cannot wait. From urgent pallet transport to ad hoc delivery runs, we are ready to assist.
Speak to your local Speedy Freight branch today and discover how we can help you meet demand without delay.
