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The Client
A nationwide contractor specialising in fit-outs and infrastructure upgrades for commercial properties. Their projects often involve tight delivery slots, limited access, and high-value materials that can’t just be dropped at the kerb.
The operations team runs lean. Each supervisor manages logistics for their assigned project, including scheduling deliveries, arranging vehicle access, and keeping installation teams on track. There’s no luxury of time, deliveries need to show up on schedule, fully compliant with site restrictions, and supported where needed.
The Consignment
The job involved a series of bespoke steel fixtures needed for a commercial site in central Birmingham. Access was narrow, time on site was strictly limited to a one-hour morning slot, and the delivery had to be made directly to the upper level of a building undergoing phased renovation.
The load was heavy and awkward, so standard pallet delivery wouldn’t work. The vehicle needed specific tie rails for safe transport, and the driver would need to assist with unloading alongside the site crew.
Originally, another provider had been approached, but they couldn’t confirm the right vehicle spec in time, and communication was slow. With only 36 hours before the delivery window, the team needed to pivot, fast, and without blowing the budget.
The Solution
Speedy Freight was brought in late in the planning process. The first call was made just after 10am. By 11am, a suitable vehicle had been sourced, confirmed, and booked, along with driver details and a full job brief.
Here’s how the job played out:
- Vehicle specification confirmed upfront: The team needed a vehicle with tie rails and internal space for custom supports. We provided guidance on suitable vehicle types, dimensions, and features, and confirmed spec in writing to remove guesswork. A 3.5-tonne curtain-sider was assigned, with capacity for two-person handling.
- Clear communication and competitive pricing: The client needed quick answers and a fair quote. We delivered both. No waiting for a call back, no inflated costs for last-minute support, just straightforward pricing, explained clearly and approved with confidence.
- Driver briefed and on-site on time: The driver was fully informed of site restrictions, contact protocols, and the time window. He arrived early, met the crew lead on-site, and assisted with the offload as expected, no need for the client to chase, redirect, or explain.
- Instant access to confirmation and paperwork: Proof of Delivery was uploaded to the client’s portal and emailed directly after completion. The team was able to pull it straight into their internal systems , no extra admin, no follow-up needed.
This wasn’t a large consignment, but it was one with very little room for error. Site restrictions, timing pressures, and handling needs meant there was no backup plan, the delivery had to go right first time.
Speedy Freight delivered the right vehicle, properly briefed, with the right features and support. Competitive pricing made the decision easy. Clear communication and a smooth, professional handover kept the job moving and the project on track.
For teams facing complex deliveries under pressure, it’s not about promises, it’s about consistent, reliable performance when it counts.
Need a Courier Who Gets the Details Right the First Time?
Speedy Freight specialises in solving problems quickly, without fuss. Whether it’s a one-off same day delivery with specialist requirements or regular project support, we’ll get the job done without adding to your workload.
We’ll give you clear answers, competitive pricing, and vehicles that fit your site, all backed up with real people you can reach at any time.
Get a quick quote and book our service with confidence. No gaps, no drama.
