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Garden Furniture Delivery: A Case Study 

22nd March 2023 | by Sam Nardi

Garden Furniture Delivery: A Case Study 
When it comes to garden furniture and other outdoor supplies and accessories, we know that when you need them, you need them now. With warm days in limited supply, if you’re a supplier of outdoor furnishings, then working with a reliable delivery partner who can deliver to your customers when you need it is key. In this case study, we look into how our Speedy Freight two-man delivery crew service helps businesses and retailers deliver patio furniture, garden landscaping items, fencing and more to their customers.

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The Client 

 

Our client is a leading UK-wide supplier of garden items, including fencing, landscaping items, and garden furniture including dining sets, parasols, and pergolas.  

Specialising in the supply of outdoor living items, our client offers a comprehensive range of outdoor furniture in a variety of materials, including metal dining sets, rattan furniture, and wooden fencing and decking. 

In addition to supplying garden items, they also specialise in horticulture items, supplying their expertly grown plants, trees, flowers, and shrubs to a range of clients. 

 

The Consignment 

 

Our client contacted our Speedy Freight London team located in the heart of London with some same day London courier requests to deliver garden furniture. 

As a supplier of an incredibly varied range of items for lawns, patios, and decks, they needed a flexible courier service capable of handling their range of consignments.

The services our client used to deliver their items include: 

 

 

While most of their deliveries were booked ahead of time, with our multi-drop delivery service, they also utilised our same day delivery courier service when an urgent delivery came their way. 

 

Some of the items we have delivered for our client include: 

 

  • Iron and metal garden furniture sets 

  • Outdoor rattan and wicker furniture sets 

  • Barbecues and other outdoor kitchen items 

  • Parasols and pergolas 

  • Plants, trees, and flowers 

  • Decking and landscaping materials 

 

With our flexibility and range of services, we always have the right transport solution for our clients operating within the home and garden sectors. 

 

The Challenges 

 

When the weather starts to rise in the UK, our client quickly reaches their peak in demand. 

Starting in early spring, visits and orders from their customers quickly rise and need to be dealt with quickly and efficiently, so that their clients can get their items in time to use and enjoy for the spring and summer.

While they operate their own fleet and deliver to a range of post codes in the London area, they found themselves not being able to keep up with demand and needed additional logistical support to manage the increase in deliveries as they approach peak season. 

As they only deliver to customers inside of their own defined limited delivery range, this limited their potential customer base, as many of their customers did not have the capacity to take their purchases with them, due to their size and weight. 

By partnering with Speedy Freight, they were able to outsource some of their deliveries, which enabled them to keep up with demand. Our same day pick-up and delivery service allowed us to deliver to clients quickly, which helped them meet customer expectations and increase overall customer satisfaction, which reflects positively on their brand. 

For the bulkier and heavier deliveries, such as iron garden furniture sets, our two-man delivery crews were able to swiftly handle everything from pick-up to drop-off.  

 

The Conclusion 

 

While Speedy Freight offer full end-to-end logistics services, we also offer services to help companies deal with additional delivery demands. 

If you operate your own fleet, our driver cover service is there when you need it, whether that’s due to a peak in demand or your drivers are on annual leave or off ill. 

With our fleet of over 4,000 specialist vehicles and network across the UK, our courier services can be used as an add-on to your current operations. 

Whether you have a last-minute delivery request, or you need additional logistical support during your peak season, we’re there with the transport solution best suited for your needs. 

Our client has been thrilled with the services we have provided for them, always successfully delivering to their clients when needed. As our clients only ever pay one way, our services have proved to be a cost-effective solution to our client to deal with increased deliveries during their peak season. 

 

Book A Garden Furniture Delivery with Speedy Freight 

 

From the patio itself, to the furniture placed on it, we have a delivery solution for everything that comes our way. 

If you’re a garden or DIY centre specialising in outdoor items, from plants to dining sets, then look no further than Speedy Freight’s furniture courier and horticulture courier services. 

With a 5-star rating on Trustpilot, 24/7 availability, and 60+ branches across the UK and Europe, we’re there when you need us. 

 

Find your local Speedy Freight branch to book today. 

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