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The Importance and Value of Apprenticeships
Apprenticeships are a vital part of workforce development, offering the perfect blend of learning and real-world application. They help individuals gain Skills for Life—equipping them not only for their current roles but for future career growth as well. These opportunities provide formal training and the chance to develop practical skills in a supportive work environment, while simultaneously allowing employers to cultivate a workforce with the knowledge and skills that are essential for future success.
At Speedy Freight, we view apprenticeships as an important investment in both people and the business. We see them as a way to support the next generation by nurturing talent, building expertise, and ensuring we have a skilled workforce ready to meet the evolving demands of the logistics industry.
Meet Hope: Indoor Sales & Customer Service Advisor
As part of National Apprenticeship Week, we want to highlight the journey of one of our apprentices, Hope Chorlton, who works as an Indoor Sales & Customer Service Advisor at our Doncaster, York, and Leeds branches. Hope has been with Speedy Freight for some time, and her experience perfectly showcases how apprenticeships can transform careers and drive business success.
1. What Inspired You to Start an Apprenticeship with Speedy Freight?
I had completed an apprenticeship in hairdressing, but I realised it wasn’t the right fit for me long-term. I wanted to find something more office-based, and when I saw the opportunity at Speedy Freight, I knew it was a perfect match.
2. What Key Skills and Knowledge Have You Gained So Far?
My telephone skills and the ability to work under pressure have improved immensely due to the fast-paced nature of the job. Handling multiple tasks and communicating effectively with customers has been a huge learning curve, and I’m continuously growing in these areas.
3. Can You Share a Challenge You’ve Faced and How You Handled It?
We recently had a vehicle breakdown midway through a job. I had to quickly find a replacement vehicle, organise for it to meet up with the original driver, and ensure the goods were transferred – all while keeping the customer updated. It was definitely a challenge, but I stayed calm, kept my communication clear, and ensured the customer was happy with the solution.
4. How Has the Apprenticeship Prepared You for the Future?
I've gained a much deeper understanding of the sales process and the factors that influence a customer’s decision to buy. It’s been invaluable in preparing me for the future, as I now feel much more confident in my role and know exactly what I need to do to succeed.
5. What Advice Would You Give to Someone Considering an Apprenticeship?
Be prepared to work hard and learn something new every day. It’s not always easy, but it’s incredibly rewarding when you see how much you grow and improve.
A Manager’s Perspective: Hope’s Impact at Speedy Freight
Hope has shown that she can operate all the fundamental roles of a Speedy Freight branch, and with further experience and the learning she’s gaining through her apprenticeship, she will have all the tools to progress as far as she chooses,” says her line manager.
Her success is a true testament to the value of apprenticeships and the potential they unlock not only for the individual but for the business as well.
Meet Tom: Digital Marketing Apprentice
Another example of the talent nurtured through apprenticeships at Speedy Freight is Tom Cartledge, our Digital Marketing Apprentice. Tom joined us with a passion for marketing and a desire to transition into a career that offered more growth opportunities.
1. What Inspired You to Start an Apprenticeship with Speedy Freight?
I was working in a job where I couldn’t see a future for myself, but I knew I had an interest in marketing from my past experiences. I wanted to make a career change, but without any prior experience and not being in a position to return to education, an apprenticeship felt like the perfect opportunity. During the interview process, I immediately knew that Speedy Freight was the right choice for me.
2. What Key Skills and Knowledge Have You Gained So Far?
I’ve gained valuable technical skills and knowledge across various digital marketing channels and tools, including SEO, Google Ads, Google Analytics, and more. Alongside this, I’ve developed important core skills like writing, researching, and reporting. Additionally, I’ve gained great insight into the logistics industry and a deeper understanding of how a business like Speedy Freight operates.
3. Can You Share a Challenge You’ve Faced and How You Handled It?
Working in a small marketing team for a large company often involves juggling multiple projects at once, which can be quite demanding. Combining this with coursework, it can feel overwhelming at times, but I’ve now developed systems and strategies to manage my time more effectively. By staying organised and focusing on efficiency and prioritisation, I’ve successfully overcome the challenges of managing such a busy workload.
4. How Has the Apprenticeship Prepared You for the Future?
My apprenticeship has given me the skills, knowledge, and experience to confidently build my career and continue growing in the future. The work I did before felt more like a job than a career, but now I feel empowered to shape my future into whatever I want it to be. The balance of learning marketing theories and principles during my apprenticeship days and applying them through practical work in my day-to-day role has provided me with a strong foundation of skills, knowledge, and understanding in the field.
5. What Advice Would You Give to Someone Considering an Apprenticeship?
I’d say go for it! Whether you’re fresh out of school or a bit older like me and looking for a career change, an apprenticeship is a great option. It’s the perfect way to kickstart your career, giving you a qualification, valuable knowledge, and real-world experience all at once.
A Manager’s Perspective: Tom’s Impact at Speedy Freight
Tom has demonstrated an incredible eagerness to learn and ability to juggle multiple tasks efficiently. His commitment to expanding his knowledge and refining his skills has been evident from day one. Watching his confidence grow and his contributions to the team improve over time is a testament to the positive impact of apprenticeships on individuals and businesses.
Meet Ethan: Customer Service Apprentice
Another fantastic example of apprenticeship success at Speedy Freight is Ethan Boswell, a Customer Service Advisor in our Speedy Freight Brighton branch.
1. Why Did You Want to Pursue an Apprenticeship?
I wanted to gain work experience within an established business and develop key professional skills.
2. What Skills Have You Developed During Your Apprenticeship?
I've improved my time management, negotiation skills, and proficiency with Excel spreadsheets. Managing my workload effectively has also been a key learning point.
3. What Challenges Have You Faced and How Did You Overcome Them?
At first, I struggled with answering some customer queries. When I encountered a question I didn’t know how to respond to, I sought guidance from my colleagues and applied their advice in future conversations.
4. How Has the Apprenticeship Benefited You?
It has provided me with valuable work experience and a clear understanding of what to expect in an office environment.
5. What Advice Would You Give to Someone Considering an Apprenticeship?
Go for it! It’s great for your CV and will be massively beneficial in the future when applying for jobs, as most employers now seek candidates with experience. It also prepares you well for working life.
A Manager’s Perspective: Ethan’s Impact at Speedy Freight
Ethan has been great. He’s always happy to take on any task, has a positive attitude, and maintains a professional phone manner. He has brought a fresh perspective to the team and has made me look at things in a different light.
Speedy Freight Apprenticeships
As we celebrate National Apprenticeship Week 2025, Speedy Freight continues to embrace the power of apprenticeships as an essential part of our growth strategy. The apprentices in our network are a core part of our future, and we’re committed to providing them with the opportunities and training they need to thrive.
We look forward to continuing to support our apprentices and celebrate their success as they take their next steps in their careers with us!
